The dimensions of the machine are 150 × 91 × 193 cm (L×W×H). Ideally, leave at least 2 m of free space behind it for safe exit in case of emergency.

Maximum allowed user weight 180 kg ∙ the frame is industrial strength.

It has 15 speed levels , from 15 to 164 steps/min , covering beginners to high-demand athletes.

It has a 3 HP motor (maximum 7 HP) with a Mitsubishi inverter for constant torque and quiet operation.

No; operates on common household voltage AC 220 V ± 10 % . Consumption ~1.2 kW at full load.

Less than 68 dB at maximum speed equivalent to a quiet runway.

Ships 90% pre-assembled ; final steps are completed in about 20 minutes with the provided manual.

Just check screws/chain every 6 months and clean stairs regularly. Detailed instructions included

We accept Visa, Mastercard, AmEx debit/credit cards, payment via Klarna Pay-in-3 , bank transfer and Revolut transfer.

You pay 1⁄3 of the amount today and the remaining two in equal, interest-free installments every 30 days. No fees, as long as your card has sufficient balance on the day of charge.

We currently only offer Klarna's 3 interest-free installments . For more installments, you can use your own card's interest-free installment plan (if supported by your bank)

Bank transfer? Not from us; however, your bank's transfer costs are borne by the customer. The order is activated as soon as the amount appears in our account.

For card payments, the charge (or pre-authorization with Klarna) is made immediately during checkout. In case of cancellation, the refund is completed within 5-7 business days.

For Attica 4–7 business days , for the rest of Greece 7–12 , while for the EU 12–15 business days from payment confirmation.

Standard delivery is on the sidewalk. For an extra charge we can arrange delivery to a floor. Request a quote before shipping.

The StepMaster factory warranty covers the frame, engine and electronics for 36 months : spare parts, labor and transportation (in Attica) free of charge, as long as the damage is not due to misuse.

Send an email to service@stepmaster.gr with a description & photo/video of the fault; we will respond within 24 hours with a solution or a technician appointment.

Yes; we maintain a full stock of chains, belts, plates and ladders. Shipping within 48 h for Attica, 72 h nationwide.

The machine arrives 90% pre-assembled . You attach the handles, tighten 4 Allen screws, snap on the top cover and connect the cable. Time: ~20 minutes, no special tools required.

Check screws and chain every 6 months or 500 hours of use. Also, check belt tension and clean the steps of dust/sweat every month.

Wipe the steps with a damp microfiber cloth and neutral detergent. Avoid solvents or pressurized water. Do not spray directly on the console or motor.

Yes, 1-2 drops of bicycle chain lube every 6 months . Turn the steps by hand to spread evenly.

It weighs 190 kg ; it has wheels at the front for easy movement on smooth surfaces, but for transportation to a room or floor, at least 3 people or professional movers are required.